Our Team

Our Team

Our experienced team at Arrive Australia, have complementary skills in Migration law, Business, Accounting, QA/Auditing, Submission writing and Workplace regulations. Our Migration Agents are registered with the Office of the Migration Agents Registration Authority. We are here to help you. Meet our key staff.

Narelle Ballard
Director/Migration Agent #0324918

We help people to get visas… but it is so much more than that. We enable them to change their lives and we take that very seriously; it is someone’s future.

People are often confused about the law and need guidance. I work on building trust. It’s important that our clients feel in safe hands.

The job requires a combination of expertise, intuition and compassion. We are good at listening and strategy. We help people to see the big picture.

I grew up in Muttaburra, Western Queensland; a town of 100 people where kangaroos actually lie around in your yard. I had a big extended family with my grandmother at the helm. She helped everybody. I do my best to emulate her; to see every person’s story, and understand their dreams. It makes me better at what I do.

She also imparted a strong sense of fairness and equality, inspiring me to want to make a difference in people’s lives.

Becoming business partners with John was a natural step, we work well together and have complementary skills.

We have a great friendship cemented in our love of music. There is nothing like a live band to remind you of the freedom we have.

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John McQuaid
Director/Migration Agent #0532545

That moment when you are able to tell someone their visa has been approved – they can start their dream life in Australia, its so uplifting.

My Australian story began aged 7, my parents got Australian visas. I had my gold kangaroo pin and Australian dreams; but my parents decided not to move! I was devastated and vowed then that one day I would go to Australia.

20 years later on a holiday here with my wife Ger, a chance meeting with a migration agent and the resulting permanent residence changed the course of our lives.

Through voluntary social justice work I got to visit many detainees at the infamous Villawood Detention Centre, it was meeting people there advocating for detainees that inspired me to become a migration agent.

Arrive Australia has been helping people since 2001, Narelle and I became business partners, taking over the Arrive Australia firm in 2006. A lot has changed since then. Immigration law becomes tougher every year, constantly challenging; but we keep helping people to find their way.

For me, Australia is the best place. It is a fantastic feeling to help others realise their dream of living here and change their lives.

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Olivia Carlsen-Gadd
Office Manager

Immigration is an incredibly interesting field, it is constantly changing which makes for a challenging and rewarding career. I’m passionate about making a difference. I love the excited reaction of our clients when they hear their future is secured here. In my spare time I love reading classic novels full of descriptive imagery like “The Hunchback of Notre Dame”.

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Maria Arthurs
Senior Migration Agent

Maria is from Belfast in Northern Ireland. She obtained her LLB (Hons) majoring in Law and Criminology from the University of Ulster, Jordanstown in 2009 and went on to obtain an LLM in Human Rights and Criminal Justice from Queens University, Belfast in 2010.

She arrived in Australia in early 2011 and began her career in Migration law .

Maria completed a Graduate Diploma in Australian Migration Law and Practice at Victoria University in Melbourne in 2013 and is a Registered Migration Agent.

Maria joined Arrive Australia Migration Services in 2019 and has several years’ experience specialising in Australian visa applications, and has obtained visas for hundreds of clients, (including achieving Australian citizenship for herself and her partner), from countries all over the world, including India, China, Ireland, the Philippines, America, New Zealand, the UK and several more.

Outside of work, Maria is a keen soccer and tennis player and loves the outdoor lifestyle that Australia offers.

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