Our Team

Our Team

Our experienced team at Arrive Australia, have complementary skills in Migration law, Business, Accounting, QA/Auditing, Submission writing and Workplace regulations. Our Migration Agents are registered with the Office of the Migration Agents Registration Authority. We are here to help you. Meet our key staff.

Narelle Ballard
Director/Migration Agent #0324918

We help people to get visas… but it is so much more than that. We enable them to change their lives and we take that very seriously; it is someone’s future.

People are often confused about the law and need guidance. I work on building trust. It’s important that our clients feel in safe hands.

The job requires a combination of expertise, intuition and compassion. We are good at listening and strategy. We help people to see the big picture.

I grew up in Muttaburra, Western Queensland; a town of 100 people where kangaroos actually lie around in your yard. I had a big extended family with my grandmother at the helm. She helped everybody. I do my best to emulate her; to see every person’s story, and understand their dreams. It makes me better at what I do.

She also imparted a strong sense of fairness and equality, inspiring me to want to make a difference in people’s lives.

Becoming business partners with John was a natural step, we work well together and have complementary skills.

We have a great friendship cemented in our love of music. There is nothing like a live band to remind you of the freedom we have.

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John McQuaid
Director/Migration Agent #0532545

That moment when you are able to tell someone their visa has been approved – they can start their dream life in Australia, its so uplifting.

My Australian story began aged 7, my parents got Australian visas. I had my gold kangaroo pin and Australian dreams; but my parents decided not to move! I was devastated and vowed then that one day I would go to Australia.

20 years later on a holiday here with my wife Ger, a chance meeting with a migration agent and the resulting permanent residence changed the course of our lives.

Through voluntary social justice work I got to visit many detainees at the infamous Villawood Detention Centre, it was meeting people there advocating for detainees that inspired me to become a migration agent.

Arrive Australia has been helping people since 2001, Narelle and I became business partners, taking over the Arrive Australia firm in 2006. A lot has changed since then. Immigration law becomes tougher every year, constantly challenging; but we keep helping people to find their way.

For me, Australia is the best place. It is a fantastic feeling to help others realise their dream of living here and change their lives.

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Raina Bernardez
Solicitor/Migration Agent #1572149

I chose a career that would make a difference in people’s lives. Being a migrant, I know the impact migrating to Australia makes. It’s really satisfying to hear happiness from clients when I tell them their visa is granted. I enjoy expanding my knowledge-there are countless opportunities everywhere – I try not to limit myself.

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Gloria Milanovic
Migration Agent #1790554

Working in migration law allows me to help people fulfil their dream of a better life. I came to Australia with my family in 1974 so I can relate to that. I love hearing peoples stories. I am passionate about marriage equality and human rights. I speak 4 languages fluently. My superpower would be to speak every language on the planet.

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Katie McQuaid
Client Services Manager

Immigration is a challenging area in a changing landscape. It requires attention to detail but still has a very personal and emotional aspect, we work with clients invested in bettering their lives with our help. I am passionate about equality and social justice and strive to positively impact others’ lives. I love art and sculpture and have a black belt in Tae Kwon Do.

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Olivia Carlsen-Gadd
Office Manager

Immigration is an incredibly interesting field, it is constantly changing which makes for a challenging and rewarding career. I’m passionate about making a difference. I love the excited reaction of our clients when they hear their future is secured here. In my spare time I love reading classic novels full of descriptive imagery like “The Hunchback of Notre Dame”.

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